ARK360 BTR Operations Intelligence
Intelligence for better BTR operations.
Turn fragmented operational data into clear priorities, evidence-linked answers and review-ready action.
ARK360 connects the information behind your buildings, residents and operations, helping teams identify issues earlier, coordinate action and improve performance across every asset.
Ops brief in flight
Daily brief
- ReviewRepeat access fault, Tower AResident appJust now
- DueCompliance register reviewMRI export18 min
- DraftContractor brief for approvalMaintenanceToday
Escalation check · Repeat maintenance pattern across Building 2, levels 4 to 6…
Outcomes
Operational intelligence your team can act on.
See what needs attention
Identify escalating resident, maintenance and compliance issues.
Understand what is recurring
Connect related problems across apartments, contractors and buildings.
Coordinate the next action
Prepare prioritised actions and communications for team approval.
BTR pain
Fragmented operational intelligence
Leasing, resident requests, maintenance, access, building systems, compliance and reporting live in separate platforms.
Escalations, repeats and missing evidence hide until they hit retention or asset performance.
Use cases
BTR pains, cleared with human approval
Classify, connect and prioritise across your stack. Drafts for approval. Nothing sends without staff sign-off.
Today’s escalations
Issues buried across tickets, inbox and notes until breach or complaint
Classifies by building, apartment, category, urgency and resident impact; surfaces overdue and at-risk items into a daily ops brief
Recurring faults
Same fault repeats across apartments or assets; contractor/design patterns stay invisible
Connects related cases across residents, assets and contractors so ops sees the pattern, not only the latest ticket
Procedure-aware next step
Escalation rules live in PDFs/SOPs; teams improvise under load
Checks findings against approved operating procedures; drafts the action or resident update. Nothing sends until staff approve
Evidence for the week
Asset owners and GMs lack a source-linked view of what mattered
Maintains an evidence-linked record of findings and decisions for the weekly asset/ops conversation
First workflow
Daily Operations and Escalation Intelligence
One named workflow on the home page. Later roadmap phases stay off the public spine until they are real.
- 01Classify
- 02Overdue / repeat
- 03Connect
- 04Check procedures
- 05Prioritised brief
- 06Draft for approval
- 07Evidence record
How it runs
Deployment, not the product headline
Local and private where sensitive documents matter. Your cloud for workflows and integrations. OutSystems for cases and human-in-the-loop. AI for classification, retrieval and synthesis. People stay in authority on material decisions.
- Local / private
- Customer cloud
- OutSystems app layer
- AI layer
- Human authority
This is how ARK360 lands on your stack. The product is operational intelligence for BTR teams.
Pilot
Six weeks on one operating asset
One paid pilot, scoped with you. No published fixed price on this site.
- Discovery and input mapping
- Operational taxonomy and brief design
- Escalation paths aligned to your procedures
- Source-linked findings with human review
- Workshop and roadmap for what comes next
Scope and commercial terms are set in conversation, not on this page.
Works with
Sits above your existing stack
Integrates with the systems of record you already run. ARK360 does not replace Yardi, MRI, Salesforce, resident apps or maintenance platforms.
- Yardi
- MRI
- Salesforce
- Resident apps
- Maintenance platforms
- Microsoft 365
FAQ
Straight answers.
- Who is this for?
- Australian build-to-rent operators with at least one operating asset and a growing portfolio. COO, Head of Operations, asset management and community leadership teams.
- Does ARK360 replace Yardi, MRI or our resident app?
- No. ARK360 sits above your existing systems and connects operational intelligence across them. Your platforms of record stay in place.
- Do teams approve material actions?
- Yes. Draft actions and communications are prepared for human review. Nothing material sends without your team's approval.
- Is there a price on this site?
- No published pilot price. Scope and commercial terms are agreed in conversation during the pilot exploration.
Explore a BTR Intelligence Pilot
A six-week pilot on one operating asset. Discovery, inputs, taxonomy, daily brief, escalation paths and source-linked findings with human review.
Or email James when that is the clearer door.