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ARK360

ARK360 BTR Operations Intelligence

Intelligence for better BTR operations.

Turn fragmented operational data into clear priorities, evidence-linked answers and review-ready action.

ARK360 connects the information behind your buildings, residents and operations, helping teams identify issues earlier, coordinate action and improve performance across every asset.

Ops brief in flight

Daily brief

Updating…Priority
  • ReviewRepeat access fault, Tower AResident appJust now
  • DueCompliance register reviewMRI export18 min
  • DraftContractor brief for approvalMaintenanceToday

Escalation check · Repeat maintenance pattern across Building 2, levels 4 to 6…

Outcomes

Operational intelligence your team can act on.

  • See what needs attention

    Identify escalating resident, maintenance and compliance issues.

  • Understand what is recurring

    Connect related problems across apartments, contractors and buildings.

  • Coordinate the next action

    Prepare prioritised actions and communications for team approval.

BTR pain

Fragmented operational intelligence

Leasing, resident requests, maintenance, access, building systems, compliance and reporting live in separate platforms.

Escalations, repeats and missing evidence hide until they hit retention or asset performance.

Use cases

BTR pains, cleared with human approval

Classify, connect and prioritise across your stack. Drafts for approval. Nothing sends without staff sign-off.

  • Today’s escalations

    Issues buried across tickets, inbox and notes until breach or complaint

    Classifies by building, apartment, category, urgency and resident impact; surfaces overdue and at-risk items into a daily ops brief

  • Recurring faults

    Same fault repeats across apartments or assets; contractor/design patterns stay invisible

    Connects related cases across residents, assets and contractors so ops sees the pattern, not only the latest ticket

  • Procedure-aware next step

    Escalation rules live in PDFs/SOPs; teams improvise under load

    Checks findings against approved operating procedures; drafts the action or resident update. Nothing sends until staff approve

  • Evidence for the week

    Asset owners and GMs lack a source-linked view of what mattered

    Maintains an evidence-linked record of findings and decisions for the weekly asset/ops conversation

First workflow

Daily Operations and Escalation Intelligence

One named workflow on the home page. Later roadmap phases stay off the public spine until they are real.

  1. 01Classify
  2. 02Overdue / repeat
  3. 03Connect
  4. 04Check procedures
  5. 05Prioritised brief
  6. 06Draft for approval
  7. 07Evidence record

How it runs

Deployment, not the product headline

Local and private where sensitive documents matter. Your cloud for workflows and integrations. OutSystems for cases and human-in-the-loop. AI for classification, retrieval and synthesis. People stay in authority on material decisions.

  • Local / private
  • Customer cloud
  • OutSystems app layer
  • AI layer
  • Human authority

This is how ARK360 lands on your stack. The product is operational intelligence for BTR teams.

Pilot

Six weeks on one operating asset

One paid pilot, scoped with you. No published fixed price on this site.

  • Discovery and input mapping
  • Operational taxonomy and brief design
  • Escalation paths aligned to your procedures
  • Source-linked findings with human review
  • Workshop and roadmap for what comes next

Scope and commercial terms are set in conversation, not on this page.

Works with

Sits above your existing stack

Integrates with the systems of record you already run. ARK360 does not replace Yardi, MRI, Salesforce, resident apps or maintenance platforms.

  • Yardi
  • MRI
  • Salesforce
  • Resident apps
  • Maintenance platforms
  • Microsoft 365

FAQ

Straight answers.

Who is this for?
Australian build-to-rent operators with at least one operating asset and a growing portfolio. COO, Head of Operations, asset management and community leadership teams.
Does ARK360 replace Yardi, MRI or our resident app?
No. ARK360 sits above your existing systems and connects operational intelligence across them. Your platforms of record stay in place.
Do teams approve material actions?
Yes. Draft actions and communications are prepared for human review. Nothing material sends without your team's approval.
Is there a price on this site?
No published pilot price. Scope and commercial terms are agreed in conversation during the pilot exploration.

More answers

Explore a BTR Intelligence Pilot